Terms of Service

The websites www.infloq.com, creators.infloq.com, app.infloq.com, docs.infloq.com, agency.infloq.com, community.infloq.com, reporting.infloq.com ("Website(s)") including related mobile applications, Chrome extension (available at Chrome Web Store), and any future mobile apps (collectively called "Platform") are owned and operated by AISOLO Technologies Private Limited ("AISOLO", "we", "us", "our" or "Company"), a company incorporated under the Companies Act, 2013, having its registered office at 1003, Kamdhenu Commerz, Sector 14, Kharghar 410210, Mumbai, India.

The terms and conditions as set out hereinbelow ("Terms") constitute a legally binding agreement between the Company and any natural or legal person who access and/or use the Platform in any manner or any person who represents an entity (referred as "you", "your", "User"), or uses any current or future Service(s) (defined hereinafter) or functionality or offer made available on Platform, as updated from time to time.

The Company has developed and it owns and operates the Platform which gives User, a single platform to manage, transform and deliver influencer marketing campaigns, through the various tools and solutions available on the Platform. To facilitate the aforesaid activities, the Platform provides a content operating system from campaign creation to performance analytics including but not limited to: (i) workflow and approval engines for multi-team content reviews, (ii) performance analytics with proprietary DQ scores, ROI metrics and engagement tracking, (iii) influencer discovery and management systems, (iv) creator network integration, (v) credit-based payment systems for campaign execution, (vi) audit logging and compliance tracking, (vii) team management with role-based access controls, (viii) AI-powered content optimization tools, (ix) email and browser notification systems, (x) Chrome extension for creator verification and analytics, (xi) mobile applications for creators and brands (current and future), (xii) third-party API integrations for social media platforms, analytics services, and payment processing, (xiii) creator profile reporting tools via reporting.infloq.com for engagement and follower analytics, and (xiv) external tool integrations for enhanced functionality. The Platform helps teams to collaborate effectively and enables Users to integrate with their systems via our APIs and SDKs (hereinafter collectively referred to as "Service(s)")

By using or accessing the Platform, you signify your agreement to be bound by these Terms and other policies as may be updated on the Platform from time to time (collectively called as "Platform Policies") along with any schedule(s), addendum(s), annexures(s), Statement Of Work(s) (SOW), Standard Operating Process(es) (SOP), Service Order(s) as may be executed and amended from time to time, which shall constitute your binding obligations and agreement, with us (hereinafter known as the "Agreement")

From time to time, you and Company may enter into separately executed order forms ("Order Form(s)") or other written agreements that reference these Terms, which shall be incorporated into and form part of this Agreement. In the event of any conflict between these Terms and an Order Form, the Order Form shall control solely with respect to the specific services covered by that Order Form.

You acknowledge that the Company's role is to provide the Platform and the Services to facilitate connections between Users. The Company is not a party to any agreement or transaction between Users and does not act as an agent for any User. All contracts for services, content creation, or campaigns are directly between Brands and Creators. Company's role is limited to providing the technical platform and processing payments as a facilitator, from time to time.

If you do not agree with any of the Terms, please do not use the Platform. If you have any questions about the Terms, please contact us at legal@infloq.com. These Terms govern your use of the Platform and transaction or dealings thereon.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, that require publishing the rules and regulations, privacy policy and terms & conditions for access or usage of the Platform.

We and you are hereinafter individually referred to as "Party" and collectively as "Parties".

2.1 Definitions

Unless otherwise defined in these Terms, the following capitalized terms shall have the meanings set forth below:

• "Account" means the user account created on the Platform as described in Clause 4 (Registration on Platform).
• "Agreement" means these Terms together with all Platform Policies, Order Forms, and other documents incorporated by reference.
• "Brand" means a business entity or individual using the Platform to create and manage influencer marketing campaigns.
• "Content" means any text, graphics, images, audio, video, software, data compilations, and other materials uploaded, posted, or transmitted through the Platform.
• "Creator" means an influencer, content creator, or individual using the Platform to participate in marketing campaigns.
• "Credits" means the virtual currency purchased by Brands to fund campaigns and compensate Creators.
• "Fees" means all charges payable by Users for access to and use of the Services, as detailed in Clause 5 (Fees & Payment Structure).
• "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights.
• "Order Form" means a separately executed document between Company and User specifying services, fees, and other commercial terms.
• "Personal Data" has the meaning given in applicable data protection laws.
• "Platform Policies" means all policies referenced in these Terms including the Privacy Policy, Acceptable Use Policy, and any other policies posted on the Platform.
• "Services" has the meaning set forth in Clause 1 (Introduction).
• "Staff Account" means additional user accounts created by a User as described in Clause 4 (Registration on Platform).
• "User Content" means Content uploaded or created by Users on the Platform.

2.2 The Terms specifically govern your access and use of the Platform which provides a forum for you to interalia upload & manage your influencer campaigns and instantly apply various transformations on your marketing strategies. You can easily access your campaigns through https://creators.infloq.com. Moreover, we also provide optional Command Line Interface (CLI) tools and Desktop client for popular operating systems.

2.3 By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement. If you are below 18 (Eighteen) years of age, it is assumed that you are using/browsing the Platform under the supervision of a parent or legal guardian and that such parent or legal guardian has read these Terms and agrees with the same. In the event we are made aware that you are under the age of 18 years and have been using/browsing the Platform without the supervision of your parent or legal guardian, then in such case, we reserve the right to deactivate such account without further notice. Further, if you are using the Platform on behalf of a company or organisation, you represent and warrant that you have authority to act on behalf of such entity, and that such entity accepts these Terms. By accepting these Terms on behalf of an entity, you represent that you have the legal authority to bind that entity to this Agreement.

2.4 Free Tools: The Platform also provides free marketing tools available at https://www.infloq.com/tools ("Free Tools"). These Free Tools are covered by the said Platform Policies. Some Free Tools may require login or account creation, while others may be accessible without registration. Your use of any Free Tools, whether requiring login or not, is subject to these Terms and our Privacy Policy. Free Tools are provided "as-is" without any warranties or guarantees of availability, accuracy, or fitness for purpose. We reserve the right to modify, suspend, or discontinue any Free Tools at any time without notice.

3.1 Material changes notice: Please note that we reserve the right, in our sole discretion, to update or change any portion of the Terms at any time that govern your use of the Platform. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms and conditions that apply at that time.

3.2 Any changes to the Terms will be effective immediately upon posting of such updated terms at this location. Your continued access to or use of the Platform after the effective date, constitutes your acceptance of the changes and consent to be bound by these Terms, as amended. If you do not agree to the amended Terms, you must stop accessing and using the Platform before the effective date of the changes. For Subscription services, you may cancel your subscription as described in Clause 23 (Cancellation, Termination & Post-Termination Obligations) if you do not agree to material changes.

3.3 Further, please note that we reserve the right to change the format and/or the content of the Platform or suspend the operation of the Platform for support or maintenance work, at any time upon reasonable notice except in cases of emergency maintenance.

3.4 We reserve the right to deny access, at any time, including the termination of your subscription and deletion of Account, to anyone whom we believe has violated any provision of these Terms or any other Platform Policies or whose conduct we determine, in our sole discretion, to be harmful to other Users, the Company, or third parties, or is otherwise objectionable. [See Clause 23 (Cancellation, Termination & Post-Termination Obligations) for more details].

4.1 You agree that the sole purpose of registering on or using the Platform, is to avail the Service(s) and that you shall not use the Platform in any manner whatsoever for any other purpose other than as mentioned in these Terms or for purposes which are not permitted under the applicable law.

4.2 Registration process:

4.2.1 You may register and create an account ("Account") in one of the following ways:

4.2.2 By Signing up to the Platform: A User can create an Account on the Platform by providing basic information as may be required on the Platform viz a valid email address, or any other information as may be indicated on the Platform from time to time. Following this, an Account with an exclusive username and password (basis your inputs) will be created on the Platform for the User. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy; or

4.2.3 By using a third-party account: A User can use the login credentials of a third-party account maintained by the User with a third-party service provider (illustratively, Google or Apple), in which case User will also be subject to relevant third-party terms and conditions applicable to such third-party account as may be imposed by the relevant third-party service provider from time to time. When you use third-party authentication, you authorize us to access certain information from that account as permitted by the third-party provider. It may be noted that any fraudulent activity or abuse of your Account due to login via third party account is not attributable to the Company, though we reserve the right to suspend or terminate your Account if such activity occurs.

4.3 Post successful completion of creation of Account, you may be provided free access to the limited Service(s) on the Platform, subject to the Terms thereof. We reserve the right to reject your application for opening an account or may cancel an existing account, for any reason, at the sole discretion of the Company, including if we suspect fraud, security risks, or violation of these Terms.

4.4 User can create one or more staff accounts (each a "Staff Account") to allow one or more individuals to access the Account. Each Staff Account must include a full legal name and a valid email address. With a Staff Account, the User can set permissions and let other people access and operate the Account while determining the level of access that such a Staff Account can have to the Account (including controlling access to specific business information available on the Account). User is responsible for all actions taken through Staff Accounts and must ensure that each Staff Account user complies with these Terms.

4.5 User shall be responsible for: (a) ensuring its employees, agents and subcontractors, accessing the Account and/or Staff Account, comply with these Terms; and (b) any breach of these Terms by the User's employees, agents or subcontractors. User acknowledges and agrees that the User shall be responsible for the performance of all of its obligations under the Agreement, regardless of whether it sublicenses or subcontracts or assigns any such obligations to any third party, including but not limited to any affiliates or subsidiaries of the User.

4.6 You are solely authorized to operate the Account created by you. Consequently, it is your responsibility to maintain the confidentiality of the login credentials of your Account and/or Staff Account on the Platform and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your Account and/or Staff Account. You shall remain solely liable for all the actions undertaken through your Account and/or Staff Account. You agree to use strong passwords and enable two-factor authentication when available. You must not share your login credentials with anyone.

4.7 You will: (a) immediately inform us of any unauthorized use of the Account and/or Staff Account or any other security breach by sending us an email at security@infloq.com; and (b) ensure that you log out of your Account and/or Staff Account at the end of each session. We, our employees, agents, directors and officers will not be liable for any loss, direct or indirect damage arising from your failure to comply with these Terms. You may be held liable for any losses incurred to us or any other user due to unauthorized use of their account by you. We reserve the right to refuse access to the Platform, terminate accounts, remove or edit content at any time without notice to you if we determine, in our sole discretion, that such action is necessary to protect the Platform, other Users, or comply with legal obligations.

4.8 Your usage of the Service(s) is monitored by us through our computer resources or systems. The usage can be accessed by a User by logging into their Account and viewing the dashboard provided by the Company. The calculation bases may be subject to changes.

4.9 If you are signing up on the Platform on behalf of your company or organization or employer, then such company/organization/employer shall be deemed to be the User. You represent and warrant that you have the authority to bind such company/organization/employer to these Terms.

4.10 User shall not assign or otherwise transfer their Account to another party without Company's prior written consent. Any attempted assignment without consent shall be null and void.

4.11 However, the Company disclaims itself of all liabilities incurred due to contraventions of any laws or rules of such foreign jurisdictions by such Users. If you access the Platform from outside India, you do so at your own risk and are responsible for compliance with local laws. The User's information is valuable and forms part of its personal or unique information therefore the Company shall value the same by keeping it confidential, and as more specifically laid out in the Privacy Policy of this Platform.

4.12 User Conduct and Prohibited Activities

In connection with your use of the Platform and Services, you agree that you will not:

• violate any applicable law, regulation, or court order including but not limited to advertising disclosure requirements, consumer protection laws, data protection regulations, and intellectual property laws;
• infringe, misappropriate, or violate the Intellectual Property Rights or any other rights of any third party;
• upload, post, or transmit any material that is fraudulent, false, misleading, defamatory, obscene, or offensive or that promotes violence, illegal activities, or harm to minors;
• use any automated means, such as bots, spiders, or scrapers, to access the Platform or collect data for any purpose without our express written permission;
• distribute viruses, spam, or any other harmful technologies or attempt to gain unauthorized access to the Platform, other Users' accounts, or Company system;
• interfere with the proper working of the Platform or circumvent any of our security measures;
• harass, threaten, or defame any other User;
• impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity;
• use the Platform to engage in any form of market manipulation, fraud, or deceptive practices;
• violate advertising disclosure requirements by failing to properly label sponsored content or paid partnerships;
• collect or harvest any personally identifiable information from the Platform without authorization;
• use the Platform for any illegal purpose or in violation of any local, state, national, or international law;
• attempt to reverse engineer, decompile, or disassemble any software or algorithms used in the Platform;
• create derivative works based on the Platform without authorization;
• remove, obscure, or alter any proprietary rights notices on the Platform;
• use the Platform in any manner that could damage, disable, overburden, or impair Company servers or networks;
• share access credentials or transfer your Account rights to others without authorization;
• engage in any activity that creates liability for the Company or negatively impacts other Users' ability to use the Platform.

4.13 Anti-Circumvention

4.13.1 You agree not to use the Platform to engage with another User and then complete a transaction independent of the Platform that circumvents the obligation to pay Company a fee. If a Brand and Creator are introduced to one another through the Platform, each must use the Platform as their exclusive method to transact with the other in connection with the creation or distribution of video, photos, or social media posts for a period of twelve (12) months from the start of their first Order.

4.13.2 Violation of this anti-circumvention provision may result in: (a) immediate Account termination, (b) liability for unpaid fees that would have been due to Company, calculated based on the transaction value, and (c) legal action to recover damages. This restriction does not apply to: (i) pre-existing relationships documented prior to Platform connection, or (ii) relationships formed through channels entirely independent of the Platform with clear evidence of such independent formation.

5.1 Fee Structure:

The Company charges its Users for the Service(s) through multiple pricing models: (a) monthly/yearly subscriptions for platform access and core features, (b) credit-based systems where brands purchase credits to fund creator campaigns and payments, (c) usage-based charges for additional features such as advanced analytics, API calls, storage, and premium integrations, (d) Enterprise Custom Pricing: Negotiated pricing for large organizations with specific requirements. All pricing is subject to regular revisions and is available at www.infloq.com/pricing. Current pricing will be displayed to you before you complete any purchase. Price changes will not affect active subscriptions until the next renewal period unless otherwise notified. Any additional feature developed by the Company on the Platform, in the future, shall be subject to its own pricing or fee structure depending upon its own parameters.

5.2 Payment Terms

(a) Advance Payment: Subscription fees must be paid in advance for the selected billing period.

(b) Credit Purchase: Credits must be purchased before use and are allocated to your account balance.

(c) Overage Billing: Usage exceeding plan limits will be invoiced in the following billing period.

(d) Invoice Payment: Invoices must be paid within 15 days of issuance.

(e) Late Payments: Overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less.

5.3 Price Changes

(a) Notice Period: The Company will provide at least 30 days notice of subscription price increases

(b) Effective Date: New prices take effect at your next renewal date

(c) Acceptance: Continuing to use the Platform after the effective date constitutes acceptance of new pricing

(d) Immediate Changes: Credit pricing and usage-based fees may change immediately with notice posted on the Platform

5.4 Payment Methods

(a) Accepted Methods: Credit card, debit card, net banking, UPI, wire transfer, or other methods displayed on the Platform.

(b) Payment Processing: Payments are processed by third-party payment processors subject to their terms.

(c) Authorization: You authorize the Company to charge your payment method for all fees incurred.

(d) Auto-Renewal: Subscription fees will be automatically charged on each renewal date unless canceled.

(e) Payment Information: You must provide accurate, complete, and current payment information and update it promptly when it changes.

5.5 Failed Payments

If payment fails:

(a) Retry Attempts: The Company will attempt to process payment multiple times

(b) Notice: You will be notified of payment failure via email

(c) Grace Period: You have 7 days to update payment information

(d) Service Suspension: After the grace period, access may be suspended

(e) Account Termination: If payment is not received within 30 days, the account may be terminated and data deleted

5.6 Refund Policy

(a) General Rule: All fees are non-refundable except as expressly provided in this Clause 5.6.

(b) Subscription Refunds:

• No refunds for partial billing periods
• No refunds for downgrades to lower-tier plans
• Refunds at Company discretion for service failures or billing errors

(c) Credit Refunds:

• Purchased credits are non-refundable
• Credits remain valid for 1 (one) year but cannot be exchanged for cash
• No refunds for unused credits upon account termination

(d) Dispute Resolution: Billing disputes must be reported within 30 days of the charge

5.7 Credit System

(a) Credit Purchase: Brands may purchase credits in bundles or custom amounts

(b) Credit Use: Credits are used to:

• Pay creators for campaign participation and submitting deliverables
• Access premium Platform features
• Use advanced analytics or API services
• Pay for overage API usage

(c) Credit Allocation: Credits may be allocated to specific campaigns or maintained in account balance

(d) Credit Consumption: Credits are consumed when:

• Campaign milestones are completed and creator payments are triggered
• Premium features are accessed
• Usage-based services are utilized

(e) Credit Balance: Credit balances are displayed in your account dashboard

(f) Non-Transferable: Credits cannot be transferred to other accounts or exchanged for cash

(g) Expiration period: Unused credits remain in account and do not expire until 1 year of being purchased but are non-refundable.

5.8 Third-Party Payment Processors

5.8.1 We use third-party service providers for payment services, including Stripe ("Payment Processor") for payment processing. By using the Platform, you agree to be bound by the applicable Payment Processor's terms of service and privacy policy. You authorize Company and its Payment Processor to share any information and payment instructions you provide to complete your transactions.

5.8.2 YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT METHOD OR PAYOUT METHOD ASSOCIATED WITH YOUR ACCOUNT. By providing your Payment Method information, you agree that our Payment Processor is authorized to charge you for all fees and charges due and payable hereunder and that no additional notice or consent is required. Company reserves the right to charge a credit card surcharge. You agree to immediately notify us of any change to your Payment Method information.

5.9 Upgrades & Downgrades

You may have the option to upgrade or downgrade your existing subscribed plan(s). Upgrades will take effect immediately, and you will be charged the prorated difference for the remainder of your billing period. Downgrades will take effect at the start of the next billing period. However, there shall be no refunds in case of any downgrade of your existing subscribed plan(s) unless otherwise specified in a signed Order Form or required by applicable law.

5.10 Creator Payments

(a) Payment Source: Creators are paid from brand-funded credits allocated to campaigns

(b) Payment Triggers: Payments are released upon:

• Script development and approval
• Content creation and submission
• Content publication and promotion
• Completion and approval of deliverables
• Achievement of performance milestones
• Mutual agreement between brand and creator

(c) Payment Processing: The Company facilitates payments but is not a party to brand-creator agreements

(d) Processing Time: Creator payments are processed within 5-10 business days after trigger conditions are met

(e) Minimum Payout: Creators may be required to meet minimum payout thresholds before withdrawal

(f) Payment Methods: Creator payments are made via bank transfer, PayPal, or other methods offered by the Platform

(g) Tax Withholding: The Company may withhold taxes as required by applicable law and will provide necessary tax documentation

5.11 Taxes

(a) Exclusive of Taxes: All fees are exclusive of applicable taxes unless stated otherwise

(b) Tax Responsibility: You are responsible for all sales, use, value-added, goods and services, and other taxes

(c) Tax Documentation: You must provide any tax identification numbers or certificates requested by the Company

(d) Tax Exemption: If you claim tax exemption, you must provide valid tax exemption certificates

(e) Withholding Taxes: If you are required to withhold taxes on payments to the Company, you must:

• Withhold the required amount
• Pay the withheld amount to the appropriate tax authority
• Provide the Company with official tax receipts
• Pay the Company the full amount invoiced, with withholding taxes being an additional amount

5.12 Currency

(a) Primary Currency: Fees are stated in US Dollars ($) unless otherwise specified

(b) Multi-Currency: The Company may offer pricing in other currencies at prevailing exchange rates

(c) Conversion: Currency conversion is performed by payment processors and may include conversion fees

(d) Exchange Rate Risk: You bear all exchange rate risk for transactions in currencies other than US$

5.13 Free Trials and Promotional Offers

(a) Free Trial Terms: Free trials are subject to specific terms provided at signup

(b) One Per Customer: Free trials are limited to one per customer unless otherwise stated

(c) Auto-Renewal: Unless canceled before the trial period ends, subscriptions will automatically convert to paid plans

(d) Promotional Codes: Promotional discounts or credits are subject to specific terms and expiration dates

(e) Abuse Prevention: The Company may cancel accounts abusing free trials or promotional offers

5.14 Company may choose to execute an Order Form with a User aligned with these Terms and governed by these Terms. In the event of any conflict between these Terms and a signed Order Form, the Order Form shall control with respect to pricing and commercial terms, while these Terms shall control with respect to all other provisions. These Terms shall precede all and any such Order Form(s) and Addendum/Supplementary Agreement entered into between the Parties.

5.15 While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

1. lack of authorization for any transaction;
2. exceeding the preset limit mutually agreed by you and between you and the bank;
3. any payment issues arising out of the transaction with our third-party payment processors; or
4. decline of transaction for any other reason;
5. fraud or unauthorized transactions on your payment method, provided you notify us within sixty (60) days of the transaction appearing on your statement;
6. errors or technical issues with third-party payment processors;
7. currency conversion fees or foreign transaction fees charged by your financial institution

5.16 You acknowledge and agree that you shall not use the details of credit card/debit card/net-banking or any other payment instrument which is not lawfully owned by you.

5.17 Unless you cancel your subscription before your billing date, you authorize us to charge the Fees for the next billing cycle as per your preferred payment method. Subscription fees are billed in advance at the start of each billing period (monthly or annual as selected). You are responsible for ensuring your payment information is current and accurate.

5.18 Payment Processing and Facilitator Role:

1. Company facilitates payments between Brands and Creators through the credit system. Company acts solely as a limited payment agent for the purpose of accepting payments from Brands and transmitting those payments to Creators.
2. Company does not: (i) guarantee payment from Brands to Creators; (ii) assume liability for disputes regarding payment amounts, timing, or conditions; (iii) become a party to the underlying service agreement between Brand and Creator; (iv) verify the quality, legality, or accuracy of Creator services or Brand requirements.
3. Brands fund their credit balance, and credits are transferred to Creators upon completion of agreed milestones.
4. Company may hold payments in escrow pending milestone completion but is not responsible for determining whether milestones have been properly met.
5. Payment disputes must be resolved directly between Brand and Creator.
6. Company reserves the right to withhold payments if we suspect fraud, illegal activity, or violation of these Terms.
7. Company uses a designated Payment Processor and is not responsible for errors, delays, or failures by such processors. Company does not store full credit card information and complies with PCI-DSS standards through our payment processor partners.

5.19 Auto-Renewal and Subscription Management:

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless you cancel before the renewal date. You will be charged the then-current rate for your subscription level. We will send a renewal reminder email at least seven (7) days before charging your payment method. Failure to receive this email does not waive the auto-renewal. You may cancel auto-renewal at any time through your Account settings. Cancellation will take effect at the end of your current billing period. [See Clause 23 (Cancellation, Termination & Post-Termination Obligations) for cancellation procedure].

6.1 User Tax Responsibilities: You are solely responsible for determining and fulfilling your tax obligations related to your use of the Platform and Services. This includes but is not limited to:

(a) Income taxes on earnings received through the Platform (for Creators); (b) VAT, GST or other indirect taxes applicable to your subscription or services; (c) Withholding taxes that may apply to payments; (d) Filing appropriate tax returns and maintaining records; (e) Registering for tax purposes in applicable jurisdictions.

6.2 Company is not a tax advisor and does not provide tax advice. You should consult with qualified tax professionals regarding your obligations.

6.3 Tax Documentation: If required by applicable law, Users may be required to provide tax documentation such as:

(a) Tax identification numbers (TIN, EIN, PAN, GST registration); (b) W-9 or W-8 forms (for U.S. tax purposes); (c) VAT registration numbers (for EU users); (d) Other tax certificates or documentation.

Failure to provide required tax documentation may result in:

(a) Withholding of payments pending documentation; (b) Account suspension; (c) Withholding taxes at maximum statutory rates; (d) Reporting to tax authorities as required by law.

6.4 Tax Reporting: Company may be required to report certain transactions to tax authorities including:

(a) Creator earnings above applicable thresholds (e.g., Form 1099-K in the U.S.); (b) International payments subject to reporting requirements; (c) VAT or GST on subscriptions and services.

By using the Platform, you consent to such reporting as required by law. Company will provide reasonable notice of reporting obligations when practicable.

6.5 Tax on Fees: Fees stated on the Platform are exclusive of Taxes unless expressly stated otherwise. Applicable Taxes will be added to invoices where required by law. Users are responsible for paying all Taxes in addition to Fees.

If you are tax-exempt, you must provide valid exemption certificates before invoice issuance. Tax exemption status must be renewed as required by applicable law.

7.1 Term Commencement: This Agreement commences on the date you create an Account or first access the Platform and continues until terminated by either Party in accordance with Clause 23 (Cancellation, Termination & Post-Termination Obligations).

7.2 Subscription Term: Paid subscriptions are for the period selected during purchase (monthly/yearly) and automatically renew unless cancelled in accordance with Clause 23 (Cancellation, Termination & Post-Termination Obligations) or terminated by the Company.

7.3 Free Trial Period: If a free trial is offered, it lasts for the specified duration. Company may terminate trials at our discretion. Upon expiration of a free trial, Users must subscribe to a paid plan to continue accessing the Services, failing which access may be restricted or terminated.

7.4 Credit Validity: Credits purchased by Users do not expire and remain valid for the duration of the User's active Account. However, upon termination of the Account for any reason, all unused credits are forfeited and are non-refundable as specified in Clause 23 (Cancellation, Termination & Post-Termination Obligations).

8.1 Creator Discovery System: The Platform provides AI-powered creator discovery tools to help brands identify and connect with suitable creators. The discovery algorithms analyze creator profiles, engagement metrics, audience demographics, and content performance to suggest matches. These suggestions are recommendations only and do not guarantee creator availability, performance, or campaign success. Company makes no representations or warranties regarding the accuracy of creator data, authenticity of followers, or quality of creator services.

8.2 Verified Creator Network: Infloq maintains a network of verified creators who have completed our onboarding process. Verification indicates basic authenticity checks but does not guarantee creator performance, audience quality, content standards, or business outcomes. "Verified" status does not constitute an endorsement by the Company. Creators may lose verified status if they violate Platform policies or if we detect suspicious activity. Brands remain solely responsible for evaluating creators and managing relationships including conducting their own due diligence, reviewing creator portfolios, checking references, and assessing fit for brand values and campaign objectives.

8.3 Creator Invitations: Brands may invite their own creators to join campaigns through the Platform. Invited creators are subject to these Terms and Platform policies and must create an Account to participate. The Company is not responsible for pre-existing relationships, agreements, or disputes between brands and their invited creators. All terms between Brand and invited Creator remain the sole responsibility of those parties. Company's role is limited to providing the technical platform for collaboration.

8.4 Creator Independence: All creators on the Platform are independent contractors and not to be considered as employees of the Company. Company is not an employer, agent, or representative of creators. We do not control creator availability, rates, deliverables, timelines, or content quality. All agreements between brands and creators are separate from this Agreement and are the sole responsibility of the parties entering into such agreements. Company does not guarantee creator performance or brand satisfaction.

9.1 Workflow Configuration: Users may create custom approval workflows with multiple stages, parallel or sequential routing, team assignments, and approval requirements. Workflows are configured by Users and operate according to User-defined parameters. The Company provides the technical infrastructure but does not control workflow decisions.

9.2 Approval Responsibility: All content approvals, rejections, and modifications are made solely by User-designated approvers. The Company does not review, validate, or approve any content. Users remain fully responsible for all approval decisions, content standards, legal compliance, brand safety, and regulatory adherence including but not limited to:

(a) Ensuring content complies with advertising disclosure requirements (FTC, ASCI, local regulations); (b) Verifying content does not infringe third-party intellectual property rights; (c) Confirming content meets applicable industry standards and codes; (d) Ensuring content does not violate platform policies of social networks where it will be published; (e) Reviewing content for accuracy, appropriateness, and brand alignment.

Company is not liable for content that violates laws, infringes rights, or damages reputations, even if such content was processed through our approval workflows.

9.3 Audit Logs and Tracking: The Platform maintains comprehensive audit logs of all user actions, approvals, rejections, comments, and workflow movements. Audit logs are provided for User accountability and process transparency. Logs record what occurred but do not indicate whether actions were correct, appropriate, or compliant with applicable standards.

9.4 Workflow Reliability: While we strive to maintain system reliability, the Company does not guarantee uninterrupted workflow operation, notification delivery, or data availability. Service may be subject to scheduled maintenance, emergency repairs, or unforeseen outages. Users should implement backup processes for critical approvals and maintain independent records of important decisions. Company is not liable for delays in approvals, missed notifications, or business losses resulting from workflow system outages.

9.5 Workflow Data and Ownership: All content, comments, approval decisions, and other data created within workflows is owned by the User who created it. Company retains a license to process this data to provide the Services and as described in our Privacy Policy. Upon termination, you may export your workflow data. Company is not required to retain workflow data beyond the retention periods specified in our Privacy Policy unless otherwise required by law or agreed in writing.

10.1 DQ Score and Analytics: The Platform provides proprietary analytics including DQ (Data Quality) scores, ROI calculations, engagement metrics, and performance tracking. These metrics are based on available data from social platforms and third-party integrations, which may be incomplete, delayed, or subject to platform limitations.

10.2 Data Accuracy Disclaimer: Analytics and scores are informational tools only. The Company does not guarantee accuracy, completeness, or real-time availability of performance data. Users should not rely solely on Platform analytics for business decisions and should verify important metrics independently.

10.3 Third-Party Data Dependencies: Performance metrics depend on data from social media platforms, APIs, and external services. The Company is not responsible for data availability, accuracy, or changes in third-party data access. Analytics may be affected by platform policy changes, API limitations, or service disruptions.

10.4 Scoring Methodology: DQ scores and other proprietary metrics are calculated using Company-developed algorithms. Scoring methodologies are trade secrets and may be updated without notice. Scores are comparative tools and do not guarantee absolute performance outcomes.

11.1 External API Dependencies: The Platform integrates with third-party APIs including social media platforms (Instagram, TikTok, YouTube, etc.), analytics services, payment processors, email services, and other external tools. These integrations are subject to third-party terms of service, rate limits, policy changes, and service availability.

11.2 API Availability Disclaimer: The Company does not guarantee continuous availability of third-party API integrations. External services may experience downtime, policy changes, or access restrictions that affect Platform functionality. Users acknowledge that some features may be temporarily unavailable due to third-party limitations. Company will use commercially reasonable efforts to maintain integrations but is not liable for third-party service disruptions.

11.3 Data Access and Permissions: Users grant necessary permissions for the Platform to access connected social media accounts, analytics data, and other third-party services on their behalf. Users are responsible for managing these permissions and ensuring compliance with third-party platform policies.

11.4 External Tool Integrations: The Platform may integrate with external tools for enhanced functionality including CRM systems, project management tools, communication platforms, and specialized marketing services. These integrations are provided as convenience features and are subject to the terms and availability of the respective third-party providers. Company does not endorse or guarantee the quality, security, or functionality of third-party tools.

12.1 Email Communications: The Platform sends automated email notifications for workflow approvals, campaign updates, system alerts, and other platform activities. Users consent to receiving these operational emails as part of the Service. Operational emails cannot be disabled as they are essential to Service functionality. Marketing emails require separate opt-in consent and can be unsubscribed from at any time using the unsubscribe link in marketing emails. For official support and communications, contact support@infloq.com.

12.2 Browser Notifications: Users may enable browser notifications to receive real-time alerts about pending approvals, workflow movements, campaign milestones, and other platform activities. Browser notification settings are controlled by the user and may be disabled at any time through browser settings or Account preferences. Browser notifications require user permission at the browser level and may not function if blocked by browser or operating system settings.

12.3 Community and Discord: The Platform includes community features at community.infloq.com and maintains a Discord community for user discussions. Community interactions, Discord conversations, and user-generated content in these channels are informal and may not be accurate. Official support and verified information must be obtained through support@infloq.com or the official Platform documentation. Company is not responsible for information, advice, or opinions shared by users in community channels.

12.4 Communication Hierarchy: Official communications include: (a) Platform notifications and emails from verified Infloq domains, (b) Support responses from support@infloq.com, (c) Legal notices from legal@infloq.com. Community discussions, Discord messages, and informal communications are not official Company communications and should not be relied upon for business decisions or interpreted as creating contractual obligations or modifying these Terms.

12.5 Communication Reliability: While we strive to deliver notifications promptly, the Company does not guarantee delivery timing, accuracy, or completeness of email or browser notifications. Notifications may be delayed, filtered by spam systems, or blocked by security settings beyond our control. Users should not rely solely on notifications for critical business decisions and should regularly check the Platform directly. Company is not liable for missed deadlines, lost opportunities, or business losses resulting from notification failures.

13.1 Chrome Extension: The Infloq Chrome extension (available at https://chromewebstore.google.com/detail/influencer-analytics-by-i/mhmglpnenlnkoaccbghmbaopokjhdbfc) provides creator verification, analytics tracking, and platform integration features. The extension operates within browser security constraints and is subject to Chrome Web Store policies. Users installing the extension grant necessary permissions for functionality.

13.2 Extension Data Access: The Chrome extension may access website data, social media profiles, and analytics information to provide verification and insights. All data access is governed by this Agreement and our Privacy Policy. The extension does not access personal or sensitive information beyond what is necessary for platform functionality.

13.3 Mobile Applications: The Platform includes mobile applications for creators and brands (current and future releases). Mobile apps are subject to respective app store terms and policies. App availability may vary by region and device compatibility.

13.4 Cross-Platform Synchronization: Data entered through web platform, Chrome extension, or mobile applications is synchronized across all access points. Users acknowledge that actions taken on any platform component affect their entire account and may trigger workflows, notifications, and other platform activities.

13.5 App Store Compliance: Mobile applications comply with Apple App Store and Google Play Store policies. App functionality may be subject to platform-specific restrictions, and updates may be required for continued access. The Company is not responsible for app store policy changes that affect application availability or functionality.

14.1 Prohibited Content

Users must not upload, post, or distribute content that:

• violates any law, promotes criminal activity, fraud, or illegal conduct;
• promotes self-harm, violence, dangerous activities, or substance abuse;
• contains hate speech, discrimination, or promotes violence based on protected characteristics;
• harasses, threatens, bullies, or shares private information without consent;
• contains sexually explicit material, sexualizes minors, or promotes sexual services;
• spreads misinformation about public health, elections, or civic processes, or impersonates others;
• infringes intellectual property rights including copyright, trademark, or patents;
• constitutes spam, uses bots for artificial engagement, or manipulates platform algorithms;
• attempts to reverse engineer, circumvent security, or interfere with Platform operations;
• violates advertising disclosure laws (FTC, ASCI) or makes unsubstantiated product claims;
• violates privacy laws or shares confidential information without consent;
• promotes financial scams, unregistered securities, or provides unlicensed financial advice;
• contains malware, facilitates hacking, or exploits system vulnerabilities; or
• harms minors, violates platform-specific policies, or creates legal/regulatory risk for Company.

14.2 Prohibited Conduct

Users must not:

• create multiple accounts, provide false registration information, or trade accounts;
• attempt unauthorized access, deploy bots, or conduct security testing without authorization;
• scrape data, use Platform data for competing services or AI training, or reverse engineer algorithms;
• resell Platform access, use for competitive purposes, or misuse Company intellectual property;
• fabricate campaign results, submit plagiarized work, or engage in bid rigging;
• use stolen payment methods, initiate fraudulent chargebacks, or evade taxes;
• impersonate Company staff, forge communications, or create phishing sites;
• manipulate reviews or ratings through fake posts, incentives, or brigading;
• evade tax reporting, violate sanctions, or circumvent KYC/AML requirements;
• interfere with other users' access, coordinate attacks against users, or violate court orders; or
• obstruct Company investigations, destroy evidence, or create accounts while suspended.

14.3 Advertising Compliance

Users involved in influencer marketing must: (a) comply with FTC Endorsement Guides requiring clear, conspicuous disclosure of material connections, sponsorships, and affiliate relationships; (b) follow ASCI Guidelines for India-directed content using appropriate disclosure labels; (c) avoid false claims, unsubstantiated comparisons, or misleading practices; (d) maintain records of brand relationships, compensation, and disclosures for three years; and (e) comply with platform-specific advertising requirements. Users remain solely responsible for advertising law compliance and agree to indemnify Company for violations.

14.4 Monitoring and Platform Rights

Company is an intermediary under IT Act 2000 with no obligation to pre-screen content and no knowledge of illegal content solely by providing the Platform. Company reserves the right to monitor, review, remove, or restrict any content at its discretion without liability. Company may employ human moderators and proactively remove violating content. Removed content may be preserved for legal compliance. Company makes no representations regarding content accuracy and does not endorse user-generated content. Company is not responsible for third-party content accessed through Platform links.

14.5 Enforcement

Upon violation, Company may: (a) remove or restrict content, add warnings, or demonetize; (b) issue warnings or progressive strikes; (c) suspend features including uploads, campaigns, payments, or messaging; (d) impose temporary or permanent account suspension; (e) terminate accounts immediately for severe violations with IP blocking and device fingerprinting; (f) forfeit credits or reverse payments; (g) refer matters to law enforcement, regulatory authorities, or pursue civil/criminal remedies; and (h) disclose user information to harmed parties. Company has no liability for enforcement actions taken in good faith. Termination does not excuse existing obligations; users must complete ongoing campaigns and remain liable for unpaid amounts, indemnification, and confidentiality obligations.

15.1 Each Party shall, solely and exclusively own worldwide, in perpetuity, including renewal and extension periods, their respective Intellectual Property and nothing in these Terms shall be construed as conferring ownership of the Intellectual Property rights to other Party in any manner whatsoever.

15.2 Company exclusively owns all worldwide rights, title, and interest in and to the Platform and all Company Proprietary Rights, including:

• (a) Software and Code: All source code, object code, algorithms, data structures, and software architecture
• (b) Platform Architecture: Workflow engines, approval systems, campaign management tools, and credit systems
• (c) Proprietary Algorithms: DQ scoring methodology, creator matching algorithms, ROI calculations, and performance analytics
• (d) User Interface: All designs, layouts, visual elements, templates, and user experience components
• (e) Data Systems: Database schemas, data models, audit logging systems, and analytics frameworks
• (f) APIs and Integrations: All APIs, SDKs, integration protocols, and developer tools
• (g) Brand Assets: Infloq name, logo, trademarks, service marks, and brand identity
• (h) Documentation: User guides, technical documentation, API documentation, and help content
• (i) Innovations: All improvements, enhancements, modifications, and derivative works of the above

These rights vest with the Company exclusively and in perpetuity, regardless of any contributions, feedback, or suggestions provided by users.

15.3 User Content Ownership

You retain all ownership rights in content you create, upload, or submit to the Platform ("User Content"), including:

• (a) Campaign materials, briefs, and creative assets
• (b) Creator profiles, portfolios, and work samples
• (c) Comments, reviews, and communications
• (d) Analytics data you generate
• (e) Custom workflows and configurations

15.4 License Grant to Company

By uploading or submitting User Content to the Platform, you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to:

• (a) Storage and Display: Store, process, and display your User Content as necessary to provide the Platform services
• (b) Technical Operations: Reproduce, modify, adapt, and create derivative works for technical operations, optimization, and compatibility
• (c) Analytics: Analyze your User Content in aggregated, anonymized form to improve Platform services and develop analytics
• (d) Sharing: Share your User Content with other users as directed by you (e.g., sharing campaigns with creators, displaying creator portfolios to brands)
• (e) Backup and Recovery: Create backups and archives for disaster recovery and service continuity
• (f) Legal Compliance: Retain and disclose as required by law or legal process

This license terminates when you delete your User Content, except for:

• Content shared with other users who have saved copies
• Content in backup systems (deleted within 90 days)
• Content retained for legal compliance
• Aggregated, anonymized analytics data

15.5 Company hereby grants to you, for the Term, a non-exclusive, non-assignable, non-sub-licensable and revocable license to use Company's Proprietary Rights or any other rights only to the extent as may be specifically allowed by Company in writing.

15.6 Except as specified hereinabove, nothing contained in these Terms shall be construed to grant any rights and title to the User in Company's Proprietary Rights.

15.7 In addition to any other remedies available to Company under these Terms or otherwise, any unauthorized use, alteration, modification, reproduction, publication, disclosure or transfer of Company's Proprietary Rights will entitle Company to any available equitable remedy against the User.

15.8 Upon termination by either or both Parties, all rights relating to Company's Proprietary Rights, along with modifications thereto, shall continue to vest with Company.

15.9 AI and Machine Learning

• (a) Training Data: The Company may use aggregated, anonymized User Content to train machine learning models and improve AI features, including creator discovery algorithms, content recommendation systems, and analytics tools
• (b) Opt-Out: Enterprise users may opt out of AI training use by contacting legal@infloq.com
• (c) No Personal Data: AI training will not include personal identifiable information or content marked as confidential
• (d) Output Ownership: AI-generated suggestions, analytics, or content created by the Platform are owned by the Company

15.20 Restrictions on Use

You shall not engage in:

• (a) Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform
• (b) Circumvention: Circumvent, disable, or interfere with security features or features that prevent or restrict use or copying
• (c) Competitive Use: Use the Platform to develop competing products or services
• (d) Unauthorized Access: Access non-public areas of the Platform or probe for vulnerabilities
• (e) Scraping: Extract data through automated means without written permission
• (f) Trademark Misuse: Use Company trademarks, logos, or branding without authorization
• (g) Removal of Notices: Remove, obscure, or alter copyright notices, trademarks, or other proprietary rights notices

15.21 Third-Party Intellectual Property

• (a) The Platform may incorporate third-party software, libraries, and open-source components subject to their respective licenses
• (b) You agree to comply with all third-party license terms when using the Platform
• (c) Some third-party licenses may grant you rights beyond those granted in these Terms

15.22 Feedback and Suggestions

• (a) If you provide feedback, suggestions, or ideas for Platform improvements ("Feedback"), you grant the Company unrestricted, perpetual rights to use, implement, and commercialize such Feedback without compensation or attribution
• (b) The Company has no obligation to use or implement any Feedback
• (c) Feedback is non-confidential and may be used for any purpose

15.23 Intellectual Property Infringement Claims

• (a) Trademark Claims: Report alleged trademark infringement to trademark@infloq.com with details of trademark rights and alleged infringement
• (b) Other IP Claims: Report other intellectual property concerns to legal@infloq.com

16.1 You agree to: (a) Provide accurate and complete registration information (b) Maintain security of Account credentials (c) Comply with all applicable laws and regulations (d) Use the Platform only for lawful purposes (e) Not interfere with Platform operations or security (f) Respect intellectual property rights (g) Not use automated tools or bots without authorization (i) Upload content that infringes intellectual property rights, violates privacy rights, or is defamatory; (j) Use the Platform to transmit spam, unsolicited communications, or engage in phishing; (k) Reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform; (l) Remove, obscure, or alter any copyright, trademark, or proprietary notices; (m) Use the Platform in any manner that could damage the Company's reputation or goodwill; (n) Create multiple Accounts to circumvent restrictions or abuse promotional offers; (o) Interfere with or manipulate analytics, metrics, or performance data; (p) Engage in any activity that violates export controls, sanctions, or embargo laws.

16.2 You shall not: (a) Share Account credentials with unauthorized persons (b) Access other users' Accounts or data (c) Upload malicious code or viruses (d) Attempt to circumvent security measures (e) Scrape or harvest data from the Platform (f) Use the Platform for competitive purposes (g) Misrepresent your identity or affiliation

17.1 "Confidential Information" means all non-public information disclosed by one Party ("Disclosing Party") to the other Party ("Receiving Party") in connection with these Terms or use of the Platform, including but not limited to business plans, financial information, customer data, user data, pricing information, technical data, trade secrets, proprietary algorithms, DQ scoring methodologies, analytics data, campaign strategies, marketing plans, and any information marked as confidential or that reasonably should be understood as confidential given its nature and circumstances of disclosure. Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms by Receiving Party; (b) was rightfully in Receiving Party's possession prior to disclosure without confidentiality obligation; (c) is rightfully received from a third party without confidentiality restriction; or (d) is independently developed by Receiving Party without use of or reference to Disclosing Party's Confidential Information.

17.2 Receiving Party shall: (a) maintain Confidential Information in strict confidence using at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care; (b) not disclose Confidential Information to any third party except to employees, contractors, or advisors who have a legitimate need to know and are bound by confidentiality obligations at least as protective as these Terms; (c) use Confidential Information solely for purposes of performing obligations or exercising rights under these Terms and not for any other purpose; (d) not reverse engineer, disassemble, or decompile any Confidential Information; and (e) promptly notify Disclosing Party of any unauthorized use or disclosure and cooperate in remedying such breach. Receiving Party may disclose Confidential Information if required by law, court order, or governmental authority, provided that Receiving Party gives the Disclosing Party prompt written notice of such requirement (unless legally prohibited) and reasonable assistance in seeking a protective order or other appropriate remedy. Upon termination or at the Disclosing Party's request, Receiving Party shall promptly return or destroy all Confidential Information and certify such destruction in writing. These confidentiality obligations shall survive termination of these Terms for a period of five (5) years, except that obligations regarding trade secrets shall survive indefinitely or until such information no longer qualifies as a trade secret under applicable law. Users acknowledge that breach of confidentiality obligations may cause irreparable harm for which monetary damages are inadequate, and Disclosing Party shall be entitled to seek equitable relief including injunction and specific performance, in addition to all other available remedies.

Company shall use commercially reasonable efforts to make the Platform available but does not guarantee uninterrupted, timely, secure, or error-free access. The Platform may be unavailable from time to time due to scheduled maintenance, emergency maintenance, upgrades, technical failures, third-party service interruptions, network outages, force majeure events, or other causes beyond the Company's reasonable control. Company reserves the right to modify, suspend, or discontinue the Platform or any features thereof, temporarily or permanently, with or without notice, and shall not be liable for any such modification, suspension, or discontinuance. Users acknowledge that Platform availability depends on third-party services including cloud hosting providers, payment processors, social media APIs, and internet service providers, and the Company is not responsible for third-party service failures or interruptions. Company may perform scheduled maintenance during off-peak hours with reasonable advance notice where feasible but may conduct emergency maintenance without prior notice when necessary for security, stability, or legal compliance.

19.1 The Platform contains links to and integrates with third-party websites, services, and platforms including social media platforms, payment processors, and analytics services ("Third Party Sites"). The Company does not own, control, endorse, or assume responsibility for Third Party Sites or their content, products, services, privacy practices, or terms. Users access Third Party Sites at their own risk and subject to third-party terms and policies.

19.2 The Company makes no warranties regarding Third Party Sites and disclaims all liability for: (a) accuracy, reliability, or legality of third-party content; (b) third-party privacy practices or data handling; (c) transactions or interactions with third parties; (d) technical performance, security, or availability of Third Party Sites; (e) viruses or harmful code; (f) API changes or discontinuation affecting Platform functionality; or (g) damages arising from Third Party Site use.

19.3 Social media integrations are subject to each platform's terms, API limitations, and policies, which may change or be revoked at any time.

19.4 Users are solely responsible for complying with third-party terms, evaluating third-party reliability, reviewing privacy policies, and understanding that third-party data collection is governed by their policies, not the Company's.

19.5 Links do not imply endorsement. The Company may remove links at any time without notice or liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO:

• (a) Implied Warranties: Merchantability, fitness for a particular purpose, title, and non-infringement
• (b) Performance Warranties: Uninterrupted, timely, secure, or error-free operation
• (c) Accuracy Warranties: Accuracy, reliability, or completeness of content, analytics, or DQ scores
• (d) Result Warranties: That use of the Platform will meet your requirements or achieve particular results
• (e) Third-Party Warranties: Quality, accuracy, or reliability of third-party services, APIs, or integrations
• (f) Creator Warranties: Performance, authenticity, engagement quality, or audience demographics of creators
• (g) Data Warranties: Availability, accuracy, or completeness of social media data or analytics

You acknowledge that your use of the Platform is at your sole risk.

21.1 User represents and warrants that: (a) User is at least 18 years old with legal capacity to enter these Terms; (b) if representing an entity, User has authority to bind such entity; (c) all information provided is accurate, current, and complete; (d) User's identity, credentials, and performance data are genuine and not fabricated; (e) User will comply with all applicable laws including advertising, data protection, IP, anti-corruption, and AML laws; (f) User will not use Platform for unlawful or prohibited purposes; (g) User owns or has rights to all User Content and such content does not infringe third-party rights; (h) payment methods are valid and authorized; (i) User has not artificially inflated metrics through fake followers or bots; (j) User will comply with tax obligations; (k) User is not subject to sanctions and will not violate export controls; (l) Creators warrant content is original, complies with briefs, includes required disclosures, and will be timely delivered; and (m) Brands warrant briefs are complete, materials do not infringe rights, and payment will be made for compliant work.

21.2 User shall not: (a) create multiple or fake accounts, share credentials, or use false identity; (b) reverse engineer, circumvent security, or interfere with Platform operation; (c) scrape data, use automated tools, or misuse Platform data; (d) infringe intellectual property or remove proprietary notices; (e) engage in fraud, fake engagement, payment fraud, or submit plagiarized content; (f) upload illegal, harmful, defamatory, or prohibited content or distribute malware; (g) send spam, manipulate algorithms, or abuse reporting systems; (h) violate FTC/ASCI disclosure requirements or make false product claims; (i) use Platform for competing services or recruit users for competitors; (j) violate anti-corruption, AML, sanctions, data protection, or other applicable laws; or (k) use VPNs to circumvent restrictions, evade bans, or bypass payment systems. Violations may result in immediate termination without refund, payment withholding, content removal, reporting to authorities, legal action, permanent ban, and criminal prosecution referral.

21.3 User warranties are ongoing and survive termination.

22.1 Exclusion of Consequential Damages:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

• (a) Indirect Damages: Indirect, incidental, special, consequential, or punitive damages
• (b) Business Losses: Lost profits, revenue, business opportunities, data, goodwill, or reputation
• (c) Campaign Failures: Unsuccessful campaigns, poor creator performance, or unmet marketing goals
• (d) Third-Party Conduct: Actions or omissions of creators, brands, or other users
• (e) Platform Issues: Service interruptions, data loss, security breaches, or technical failures
• (f) Third-Party Services: Failures or limitations of social media platforms, APIs, or integrated services

This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and whether or not the Company was advised of the possibility of such damages.

22.2 Liability Cap:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF:

(a) The total fees paid by you to the Company in the last 3 (three) months prior to any cause of action arising or
(b) INR 50,000 (Indian Rupees Fifty Thousand)

22.3 Exceptions to Limitations:

The foregoing limitations do not apply to:

• (a) Death or personal injury caused by the Company's gross negligence
• (b) Fraud or fraudulent misrepresentation by the Company
• (c) Liability that cannot be excluded or limited under applicable law
• (d) The Company's intentional misconduct
• (e) Breach of confidentiality obligations regarding your proprietary information

22.4 User Indemnification:

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

• (a) Your Content: Any content you submit, post, or transmit through the Platform
• (b) Term Violations: Your violation of these Terms or any Platform Policy
• (c) Rights Violations: Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• (d) Regulatory Violations: Your failure to comply with advertising disclosure requirements, FTC/ASCI guidelines, or other regulations
• (e) Creator-Brand Relationships: Disputes with creators or brands, payment disputes, or campaign failures
• (f) Third-Party Claims: Claims by third parties arising from your use of the Platform
• (g) Unlawful Conduct: Any unlawful, fraudulent, or improper activity

22.5 Defense Rights:

The Company reserves the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with the Company's defense. You may not settle any claim without the Company's prior written consent.

22.6 Creator-Specific Indemnification

Creators additionally agree to indemnify the Company for:

• (a) False or misleading endorsements or product claims
• (b) Failure to disclose material connections with brands
• (c) Fake followers, engagement manipulation, or metric fraud
• (d) Breach of exclusivity or non-compete agreements with brands
• (e) Content that violates platform policies of social media networks

22.7 Brand-Specific Indemnification:

Brands additionally agree to indemnify the Company for:

• (a) Product liability claims arising from promoted products
• (b) False advertising or deceptive marketing practices
• (c) Failure to pay creators for completed work
• (d) Intellectual property claims related to campaign materials
• (e) Regulatory violations related to their products or services

22.8 Survival:

The indemnification and limitation of liability provisions shall survive termination of this Agreement.

23.1 User-Initiated Cancellation

Users may cancel subscriptions anytime via Account Settings, email (support@infloq.com), support ticket, or written notice. Cancellation is effective at the end of the current billing cycle with continued access through paid period; no pro-rated refunds for unused time. Recurring billing stops automatically. Canceled accounts may be reactivated within 90 days with account data preserved; after 90 days, accounts are subject to archival or deletion. Users may downgrade to lower-tier plans instead of canceling, effective at the end of the billing cycle without refunds.

23.2 Free Trial Cancellation

Free trials may be canceled anytime during the trial period without charge. If not canceled before trial ends, subscription automatically begins and payment method is charged. Reminder emails sent 3 days and 24 hours before trial ends. Users are responsible for canceling if conversion is unwanted.

23.3 Refund Policy

(i) General No-Refund Rule: All fees are NON-REFUNDABLE including subscription fees, credits, one-time purchases, processing fees, unused subscription time, unused credits, and accounts terminated for violations.

(ii) Limited Exceptions: Refunds permitted only for: (a) Platform unavailability exceeding 72 consecutive hours due to Company fault (pro-rata daily fee × days beyond 72 hours, excluding scheduled maintenance and third-party outages); (b) unauthorized charges from account breaches or processing errors (full refund if reported within 60 days); (c) double billing or technical billing errors (excess amount refunded if requested within 30 days); (d) service materially different from official descriptions (refund within 14 days for new subscribers only); (e) legal requirements under consumer protection laws; and (f) Company-initiated termination without cause (pro-rata refund for unused time).

(iii) Refund Process: Email support@infloq.com with transaction details and supporting evidence. Company reviews within 10 business days and processes approved refunds within 14 days to original payment method.

(iv) Expressly Non-Refundable: Unused subscription time from voluntary cancellation, unused credits, completed campaigns, service fees, terminated accounts, change of mind, unmet expectations, competitive switching, forgotten trial cancellations, or partial use.

23.4 Company-Initiated Termination for Cause

(i) Immediate Termination Grounds: Company may immediately terminate accounts without notice for: material Terms breach, illegal activity, fraud, payment default, repeated IP infringement, security threats, harm to Platform, repeat violations, account compromise, or regulatory orders.

(ii) Effects: All Platform access revoked immediately including API access; login credentials invalidated. Financial consequences include forfeiture of unused subscription time and unallocated credits with no refunds, withholding of unpaid amounts if fraud is suspected, and continued liability for completed campaigns. Users are banned from creating new accounts; IP addresses, devices, and payment methods may be blacklisted; affiliated accounts subject to termination.

23.5 Company Termination Without Cause

Company may terminate any account without cause by providing 30 days' written notice. Pro-rata refund provided for unused subscription time, calculated as (days remaining ÷ total days) × subscription fee. The 30-day notice period allows data export, campaign completion, and transition to alternative platforms. Refunds are subject to Clause 23.3 hereinabove.

23.6 Inactive Account Management

Accounts are inactive if no login for 12 consecutive months, no active campaigns or obligations, no subscription or credit balance, and no financial or legal holds. At 12 months, accounts are archived with login disabled; core data retained but user-generated content may be compressed or removed. Archived accounts may be reactivated by logging in and creating new subscriptions at current pricing.

23.7 Post-Termination Actions

Upon termination: Platform access revoked immediately; login credentials and API keys invalidated; active sessions terminated; mobile app disabled; public profile removed from search; subscriptions and recurring billing canceled; payment methods removed.

23.8 Survival of Terms

The following provisions survive termination: (a) intellectual property rights and licenses already granted; (b) payment obligations for services rendered and completed campaigns; (c) indemnification and liability provisions; (d) confidentiality obligations (surviving indefinitely); (e) dispute resolution, arbitration, and governing law provisions; (f) disclaimers and warranties; (g) usage restrictions and prohibitions on creating new accounts if terminated for cause; (h) data protection obligations and Company's data retention rights; and (i) general provisions including waiver, severability, and assignment restrictions.

24.1 Operational Communications: You consent to receive operational emails related to your Account, security alerts, and Service updates.

24.2 Marketing Communications: Marketing emails require separate opt-in consent. You may unsubscribe via the link in emails or Account settings.

24.3 Service Communications: You cannot opt out of essential service communications related to Account security, legal notices, or Terms changes.

24.4 Contact Preferences: Manage notification preferences through Account settings.

25.1 Force Majeure Events: Neither Party shall be liable for any failure or delay in performance under this Agreement due to circumstances beyond its reasonable control, including but not limited to: (a) Natural Disasters: Acts of God, earthquakes, floods, fires, storms, or other natural calamities (b) Government Actions: War, terrorism, riots, civil unrest, government restrictions, sanctions, or embargoes (c) Infrastructure Failures: Power outages, telecommunications failures, or internet disruptions (d) Pandemics: Epidemics, pandemics, or public health emergencies (e) Third-Party Failures: Failures of third-party service providers, cloud hosting, or essential services (f) Cyber Events: Cyberattacks, DDoS attacks, ransomware, or major security incidents (g) API Changes: Changes to social media platform APIs, rate limits, or access restrictions (h) Regulatory Changes: Changes in laws or regulations affecting platform operation.

25.2 Notice and Mitigation: The affected Party shall:

(a) Promptly notify the other Party of the force majeure event (b) Use commercially reasonable efforts to mitigate the effects (c) Resume performance as soon as reasonably practicable (d) Provide regular updates on the status and expected resolution

25.3 Extended Force Majeure: If a force majeure event continues for more than 30 consecutive days, either Party may terminate this Agreement upon written notice without liability, except for obligations accrued prior to termination.

25.4 Third-Party API Dependencies: The Platform relies on third-party APIs and services including, but not limited to:

• (a) Social media platforms (Instagram, YouTube, Facebook, Twitter, LinkedIn, Pinterest)
• (b) Analytics and data providers
• (c) Payment processors and financial services
• (d) Cloud hosting and infrastructure providers
• (e) Email and communication services
• (f) Authentication and security services

25.5 No Liability for Third-Party Service Disruptions: The Company shall not be liable for:

• (a) Changes to third-party APIs, rate limits, data access, or terms of service
• (b) Suspension or termination of third-party service integrations
• (c) Inaccuracies in data provided by third-party services
• (d) Downtime or performance issues of third-party platforms
• (e) Policy changes by social media platforms affecting platform functionality
• (f) Removal of features due to third-party restrictions

25.6 Service Level and Uptime

• (a) Target Availability: The Company targets 99.5% uptime measured monthly, excluding planned maintenance
• (b) Planned Maintenance: The Company may perform scheduled maintenance with 24 hours advance notice when reasonably possible
• (c) Emergency Maintenance: Unscheduled maintenance may occur without notice for security or critical issues
• (d) No Guarantee: Uptime targets are goals, not guarantees, and do not create contractual obligations
• (e) Monitoring: Uptime is measured from the Company's monitoring systems and may differ from user experience

25.7 Service Modifications: The Company reserves the right to:

• (a) Modify, suspend, or discontinue any feature or service temporarily or permanently
• (b) Change technical requirements, specifications, or protocols
• (c) Impose usage limits or rate limits
• (d) Add, remove, or modify third-party integrations
• (e) Change API endpoints, data structures, or functionality

The Company will provide reasonable notice of material changes when feasible but may implement changes immediately for security, legal compliance, or technical necessity.

26.1 Creator-Brand Disputes

For disputes between creators and brands using the Platform:

• (a) Company Not a Party: Company is not a party to agreements between creators and brands and has no obligation to mediate or resolve such disputes
• (b) Limited Facilitation: The Company may, at its sole discretion, provide information or facilitate communication but assumes no liability for outcomes
• (c) Independent Resolution: Creators and brands are responsible for resolving their own disputes through mutual agreement or legal processes
• (d) Payment Holds: The Company may hold disputed funds in escrow pending resolution but has no obligation to do so.

26.2 Informal Resolution: Before initiating formal dispute resolution, the Parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement through good faith negotiations. Either Party may initiate informal resolution by sending written notice to the other Party describing the dispute and proposed resolution.

Company Contact: legal@infloq.com
Response Period: 30 days from receipt of notice

26.3 Mediation: If informal resolution fails, the Parties agree to attempt mediation before pursuing arbitration or litigation. Mediation shall be conducted:

• (a) By a mutually agreed mediator or, if the Parties cannot agree, a mediator appointed by the Indian Council of Arbitration
• (b) In Mumbai, India
• (c) In accordance with mediation rules agreed by the Parties
• (d) With each Party bearing its own costs and sharing mediator fees equally

26.4 Arbitration: If mediation does not resolve the dispute within 60 days, the dispute shall be resolved by binding arbitration, except as otherwise provided herein.

• (a) Arbitration Rules: Arbitration shall be conducted under the Arbitration and Conciliation Act, 1996, as amended
• (b) Arbitrator: A single arbitrator mutually appointed by the Parties or, failing agreement within 15 days, appointed by the Mumbai High Court
• (c) Seat and Venue: Mumbai, India
• (d) Language: English
• (e) Governing Law: Substantive law of India
• (f) Jurisdiction: Mumbai
• (g) Award: The arbitrator's award shall be final and binding, and judgment may be entered in any court of competent jurisdiction

26.5 Exceptions to Arbitration: Notwithstanding the arbitration requirement, either Party may seek:

• (a) Injunctive or other equitable relief in courts to prevent actual or threatened infringement or misappropriation of intellectual property rights
• (b) Resolution of disputes in small claims court if the claim qualifies
• (c) Emergency interim relief pending arbitration

26.6 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE ACTION. You expressly waive any right to bring or participate in a class action or representative proceeding.

26.7 Costs and Attorney Fees

• (a) Arbitration Costs: Each Party shall bear its own costs of arbitration unless the arbitrator awards costs to the prevailing party
• (b) Attorney Fees: The prevailing party in any arbitration or litigation may be awarded reasonable attorney fees and costs at the arbitrator's or court's discretion

26.8 Governing Law & Jurisdiction: These Terms are governed by and to be interpreted in accordance with the applicable laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms or any dispute arising in relation to the Platform whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.

Users shall comply with all applicable anti-bribery and anti-corruption laws including the Prevention of Corruption Act, 1988 (India), Foreign Corrupt Practices Act (U.S.), and UK Bribery Act 2010. Users shall not offer, promise, give, solicit, or accept any payment, gift, or thing of value to improperly influence decisions, obtain business, or secure improper advantage from any person including government officials. Users shall not make facilitation payments, engage in kickbacks or commercial bribery, or use Platform services as instruments of corruption. Users shall maintain accurate records, implement anti-corruption controls, and report violations to legal@infloq.com. Violation constitutes material breach resulting in immediate termination, payment withholding, reporting to authorities, and liability for all damages. Users indemnify the Company from all claims arising from violations of this Policy.

Users shall comply with all applicable anti-money laundering laws including the Prevention of Money Laundering Act, 2002 (PMLA), Unlawful Activities (Prevention) Act, 1967, and FATF recommendations. Users shall not use the Platform to launder proceeds of crime, finance terrorism, evade sanctions, structure transactions to avoid reporting, engage in transactions involving illegal proceeds, transact with sanctioned persons or entities, provide false identity or source of funds information, or facilitate money laundering by third parties. Users shall provide accurate identification (PAN, Aadhaar, passport), beneficial ownership details, source of funds information, maintain transaction documentation, update account information promptly, cooperate with KYC procedures, respond to information requests, report suspicious activity, and consent to ongoing monitoring and sanctions screening.

The Company may request additional verification, reject or terminate non-compliant accounts, freeze funds pending reviews, refuse suspicious transactions, report to Financial Intelligence Unit-India (FIU-IND) and authorities as required, maintain records for five years, conduct enhanced due diligence, and cooperate with investigations. Violation results in immediate termination, payment withholding, funds forfeiture, mandatory reporting to authorities, legal action, and potential criminal prosecution referral. Users indemnify the Company from all claims arising from AML violations. This Clause 28 survives termination.

The Company's failure to enforce any provision of these Terms or to exercise any right shall not constitute a waiver of such provision or right. All waivers must be in writing and signed by an authorized Company representative. No waiver of any breach shall be deemed a waiver of any subsequent breach.

30.1 Beta Services: From time to time, the Platform, in its sole discretion, may invite you to use, on a trial basis, pre-release or beta features that are in development and not yet available to all Users ("Beta Service(s)"). Beta Service(s) are not part of the Service(s), and Beta Service(s) may be subject to additional terms and conditions, which we will provide to you prior to your use of the Beta Service(s). Such Beta Service(s) and all associated conversations and materials relating thereto will be considered Confidential Information and subject to the confidentiality provisions in this Agreement. Without limiting the generality of the foregoing, you agree that you will not make any public statements or otherwise disclose your participation in the Beta Service(s) without our prior written consent. We make no representations or warranties that the Beta Service(s) will function. We may discontinue the Beta Service(s) at any time at our sole discretion. We will have no liability for any harm or damage arising out of or in connection with a Beta Service. The Beta Service(s) may not work in the same way as a final version. We may change or not release a final or commercial version of a Beta Service in our sole discretion.

30.2 These Terms supersedes all previous oral and written terms and conditions (if any) communicated to you by us, for the use of Platform, and the rights and liabilities with respect to any Service(s) to be provided by us shall be limited to the scope of these Terms.

30.3 Both the Parties agree that these Terms are accepted by both the Parties on a non-exclusive basis and that both Parties shall be free to engage any third-party as its client/service provider to procure/provide similar or identical Service(s)

30.4 Contact Information:

AISOLO Technologies Private Limited
(Parent company of Infloq)
1003, Kamdhenu Commerz, Sector 14, Kharghar 410210
Mumbai, India
Legal matters: legal@infloq.com
Official support: support@infloq.com
Community: community.infloq.com
Official support is provided exclusively through support@infloq.com. Community discussions at community.infloq.com and Discord channels are informal user-to-user communications and do not constitute official Company support, representations, or commitments.

30.5 Limitation Period

Any claim or cause of action arising under these Terms must be filed within one (1) year after the claim arose, or it will be permanently barred, notwithstanding any statute of limitations or other law to the contrary.

30.6 Severability

If any portion of this dispute resolution clause is found to be unenforceable, the remaining portions shall remain in full force and effect.