Data Rights & Deletion Request
Last updated: November 24, 2024
🔒 Privacy-First Company
Infloq is a privacy-first company committed to minimal data storage and maximum user control. We automatically delete most data after 6 months and do not store unnecessary information on our servers.
1. Your Data Rights
At Infloq, we believe you should have complete control over your personal data. This page outlines your data rights and provides clear instructions on how to exercise them. Whether you're a brand or creator on our platform, you have the following rights regarding your personal information.
2. Right to Access Your Data
You have the right to know what personal data we have about you and how we use it.
2.1. What You Can Access
- All personal information stored in your account
- Campaign history and collaboration data
- Payment and financial information
- Platform usage and analytics data
- Communication records and messages
2.2. How to Access Your Data
- Log into your Infloq account and visit your profile dashboard
- Download your data directly from the platform
- Contact us at support@infloq.com for additional data requests
3. Right to Data Portability
You can export your data in standard, machine-readable formats to use with other services.
3.1. Available Export Formats
- JSON format for structured data
- CSV format for campaign and analytics data
- PDF format for reports and summaries
3.2. How to Export Your Data
- Access the "Data Export" section in your profile settings
- Select the data categories you want to export
- Choose your preferred format and request the export
- Receive the download link within 48 hours
4. Right to Rectification
You can update, correct, or modify any inaccurate personal data we hold about you.
4.1. What You Can Update
- Profile information and contact details
- Business information and preferences
- Payment and billing information
- Privacy and communication settings
4.2. How to Update Your Data
- Update information directly in your account settings
- Contact customer support for data that cannot be self-updated
- Request verification for sensitive information changes
5. Right to Erasure (Data Deletion)
You have the right to request complete deletion of your personal data from our platform.
5.1. Automatic Data Deletion
🗓️ Automatic Deletion: Most data is automatically deleted after 6 months
📹 Videos: All videos are automatically deleted and not stored on our servers
We maintain minimal data storage as part of our privacy-first approach
5.2. On-Demand Deletion Coverage
- User Details: Personal profile information and account details (deleted on request)
- Contact Information: Communication preferences and contact data (deleted on request)
- Campaign Records: Collaboration history and platform usage data (deleted on request)
- Messages: Communication records and platform messages (deleted on request)
- Videos: Already automatically deleted - not stored on our servers
5.3. Third-Party Data Storage
💳 Payment Data: We use Stripe (globally trusted) for payment processing
🤖 AI Services: We work with OpenAI, Claude, and Gemini for AI features
🗑️ Other Services: All other third-party service data gets deleted as per your request
Note: Stripe payment data follows their global data retention policies
5.4. How to Request Data Deletion
📧 Email Data Deletion Request
Send an email to: support@infloq.com
Subject: "Data Deletion Request - [Your Account Email]"
Include your account email and reason for deletion (optional)
5.5. Alternative Deletion Methods
- Delete your account directly from your profile settings
- Use the "Delete Account" option in the account preferences
- Contact our customer support team for assistance
5.6. Deletion Timeline
- Account deactivation: Immediate
- User data deletion confirmation: Within 3 business days
- Complete user data removal: Within 30 days
- Third-party service data removal: Within 60 days (excluding Stripe payment data and AI services)
- Videos: Already not stored on our servers
6. Right to Restrict Processing
You can limit how we process your data while maintaining your account.
6.1. Processing Restrictions Available
- Pause data collection for analytics
- Limit data sharing with partners
- Restrict marketing communications
- Disable non-essential features
7. Right to Object
You can object to specific types of data processing while continuing to use our platform.
7.1. What You Can Object To
- Marketing and promotional communications
- Data processing for analytics
- Automated decision-making processes
- Data sharing with third parties
8. Important Considerations
8.1. Data Retention & Our Privacy-First Approach
Minimal Storage: As a privacy-first company, we automatically delete most data after 6 months
No Video Storage: Videos are never stored on our servers
We only keep essential data required for platform functionality
- Some data may be retained for legal compliance (tax, financial records via Stripe)
- Backup systems may retain data for up to 90 days after deletion
- AI service interactions (OpenAI, Claude, Gemini) follow their respective data policies
- Anonymous analytics data may be retained for platform improvement
8.2. Account Recovery
- Deleted accounts cannot be recovered
- Consider data export before deletion
- Alternative: temporarily deactivate your account
- Most data auto-deletes after 6 months anyway
9. Contact Information for Data Rights
For all data rights requests and questions:
Email: support@infloq.com
Subject Line: "Data Rights Request - [Type of Request]"
Response Time: Within 3 business days
Address: Mumbai, India - 410210
10. Verification Process
To protect your privacy, we verify your identity before processing data requests:
- Requests must come from your registered email address
- Additional verification may be required for sensitive requests
- Third-party requests require explicit authorization
Your data rights are protected under applicable privacy laws including GDPR, CCPA, and local data protection regulations.
Last updated: November 24, 2024